Refund policy

Refund, Return, Exchange & Chargeback Policy

Effective Date: July 11, 2026

Thank you for shopping with The Grumpy Lawman. Please review this policy carefully before completing your purchase.

All Sales Are Final

All purchases are final. We do not accept returns, exchanges, or refunds for:

Change of mind
Ordering the wrong size, color, style, or quantity
Failure to review the product description or size chart
Fit or personal preference
Discounted, promotional, clearance, or limited-edition items
Shipping delays outside our control
Incorrect or incomplete addresses provided by the customer

Please carefully review your order details, product selection, size, shipping address, and payment information before submitting your order.

This policy does not limit any consumer rights that cannot legally be waived.

Damaged, Defective, Missing, or Incorrect Items

We will review claims involving items that:

Arrive materially damaged
Contain a manufacturing or printing defect
Are materially different from what was ordered
Are the wrong size, color, or product because of our error
Are missing from the shipment

Customers must contact us within 7 calendar days of the tracking information showing delivery.

The claim must include:

Customer’s full name
Order number
Description of the issue
Clear photographs of the entire item
Close-up photographs of the damage, defect, or incorrect item
Photographs of the packaging and shipping label when applicable

Do not wash, wear, alter, discard, or further damage the item while the claim is being reviewed.

After reviewing the claim, The Grumpy Lawman may choose to provide a replacement, correction, store credit, partial refund, or full refund when appropriate.

Minor differences in color, print placement, sizing, texture, or appearance caused by lighting, screen settings, garment manufacturing, or the printing process are not automatically considered defects.

Sizing

Customers are responsible for selecting the correct size. Size charts are provided as general guidance, and minor manufacturer variations may occur.

We do not accept returns or exchanges when a correctly labeled item does not fit as expected.

When the size label does not match the size ordered, contact us within 7 calendar days of delivery and provide photographs of the item and size label.

Order Changes and Cancellations

Orders may enter production or fulfillment shortly after being placed.

Requests to change or cancel an order must be submitted before production or fulfillment begins. Submitting a request does not guarantee that the order can be changed or canceled.

Once an order has entered production, been printed, packaged, or shipped, it cannot be canceled, changed, returned, refunded, or exchanged.

Approved refunds will be issued only to the original payment method.

Discounts and Promotional Codes

Discounts and promotional codes:

Must be entered before checkout is completed
Cannot be applied after an order is placed
Cannot be exchanged for cash
Cannot be combined unless specifically stated
May be limited by product, customer, date, quantity, or availability

Failure to enter a discount code before completing checkout does not qualify an order for a refund, cancellation, store credit, or price adjustment.

We reserve the right to cancel and refund orders affected by obvious pricing, promotional, or technical errors.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

The Grumpy Lawman is not responsible for orders delayed, lost, misdelivered, or returned because the customer provided:

An incorrect address
An incomplete address
An outdated address
An incorrect apartment or unit number
An address that cannot receive the shipment

Contact us immediately after ordering if an address correction is needed. We cannot guarantee that changes can be made after processing begins.

When a package is returned because of an incorrect address, incomplete address, refused delivery, or failure to claim the package, the customer may be required to pay additional shipping charges before the order is resent.

Original shipping charges are nonrefundable unless the shipping issue was caused by The Grumpy Lawman.

Lost, Stolen, or Delivered Packages

When tracking shows that a package is delayed or still in transit beyond the expected delivery period, contact us so we can review the shipment and assist with a carrier claim when appropriate.

When tracking shows that a package was delivered, customers should:

Check all entrances, mailboxes, parcel lockers, and delivery areas
Ask household members or neighbors whether they accepted the package
Confirm the shipping address entered on the order
Contact the shipping carrier
File a theft or police report when appropriate

A carrier’s delivered status does not automatically qualify an order for a refund or replacement. Claims will be reviewed based on tracking information, delivery confirmation, address details, carrier findings, and available evidence.

We may require a signed statement, carrier claim, or police report before replacing an order reported stolen after delivery.

Shipping Delays

Delivery estimates are not guaranteed arrival dates.

The Grumpy Lawman is not responsible for delays caused by shipping carriers, weather, natural disasters, holidays, labor disruptions, incorrect addresses, government actions, or other circumstances outside our reasonable control.

Chargebacks and Payment Disputes

Customers should contact The Grumpy Lawman before filing a chargeback so we have a reasonable opportunity to review and resolve the concern.

A chargeback should not be used as a substitute for contacting customer service or following this policy. Nothing in this policy prevents a customer from exercising legitimate rights provided by their bank, card issuer, or applicable law.

We may dispute chargebacks that we reasonably believe are false, fraudulent, abusive, inaccurate, or inconsistent with our order and delivery records.

Evidence submitted in response to a chargeback may include:

Order confirmations
Billing and shipping information
Customer communications
Fraud-analysis results
Product descriptions and size charts
Fulfillment and production records
Shipping and tracking records
Delivery confirmation
Photographs
Policy acceptance records
Prior refunds, replacements, credits, or attempted resolutions

Customers must not knowingly submit false claims that an authorized order was fraudulent, not received, or materially different from what was purchased.

We reserve the right to refuse or cancel future orders connected to suspected fraud, repeated abusive disputes, unpaid balances, or repeated policy violations.

Refund Processing

Approved refunds will:

Be issued to the original payment method
Be subject to processing times established by the customer’s bank or payment provider
Exclude original shipping charges unless the issue was caused by The Grumpy Lawman
Exclude promotional or discount value from cash reimbursement

A refund may take several business days to appear in the customer’s account.

Suspected Fraud and Order Verification

The Grumpy Lawman reserves the right to:

Request additional identity, address, or payment verification
Delay fulfillment while reviewing an order
Cancel an order that cannot be verified
Limit quantities
Refuse orders associated with suspected fraud, resale abuse, payment disputes, or policy violations

When payment has already been collected for a canceled order, the approved refund will be issued to the original payment method.

To report an order issue, contact:

The Grumpy Lawman
Website: thegrumpylawman.co
Email: Info@grumpylawman.com

Please include your full name, order number, photographs, and a clear explanation of the issue.

Submitting a claim does not guarantee a refund, replacement, exchange, or store credit. Each claim will be reviewed under this policy and applicable law.