Shipping policy

Shipping Policy

Effective Date: July 11, 2026

Thank you for shopping with The Grumpy Lawman. Please review this Shipping Policy before placing your order.

Order Processing Time

Most products are produced, printed, packaged, or prepared after an order is placed.

Please allow up to 14 calendar days from the date your order is placed for processing and fulfillment before shipment.

Processing time is separate from carrier transit time. The 14-day period refers to the time needed to prepare and transfer your order to the shipping carrier. It does not mean that your order is guaranteed to arrive within 14 days.

Orders placed on weekends, holidays, during major product releases, or during periods of unusually high demand may require additional processing time.

Shipping and Delivery Time

After your order has been processed and transferred to the carrier, delivery time will depend on:

The shipping service selected at checkout
The destination address
Carrier operations and delays
Weather conditions
Holidays
Natural disasters
Government actions
Other circumstances outside our reasonable control

Any delivery date shown at checkout is an estimate and is not a guaranteed arrival date.

Shipping rates and carrier transit estimates do not necessarily include our processing time. Shopify treats fulfillment time—the period before the order is handed to the carrier—as separate from transit time.

Tracking Information

When your order ships, tracking information will be sent to the email address or telephone number provided during checkout.

Tracking information may take up to 48 hours to update after the shipping label is created.

The creation of a shipping label does not always mean that the carrier has physically received or scanned the package.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address before completing checkout.

The Grumpy Lawman is not responsible for orders delayed, lost, misdelivered, or returned because the customer provided:

An incorrect or incomplete address
An incorrect apartment or unit number
An outdated address
An address that cannot accept delivery
Incorrect contact information

Contact us immediately after ordering if you need to request an address correction. We cannot guarantee that an address can be changed after production or fulfillment has started.

When an order is returned because of an incorrect or incomplete address, refused delivery, or failure to claim the package, the customer may be responsible for additional shipping charges before the order is resent.

Original shipping charges are nonrefundable unless the shipping problem was caused by The Grumpy Lawman.

Multiple Shipments

Orders containing multiple products may be shipped separately. Customers may receive more than one package and more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

Lost or Delayed Packages

When tracking shows that a package remains in transit beyond the expected delivery period, contact us at Info@grumpylawman.com

We may assist with contacting the carrier or opening a shipping claim when appropriate. Carrier investigations may take additional time to complete.

The Grumpy Lawman does not control carrier operations and cannot guarantee the outcome or timing of a carrier investigation.

Packages Marked Delivered

When tracking shows that a package was delivered, customers should:

Check all entrances, mailboxes, parcel lockers, and delivery areas
Ask household members or neighbors whether they accepted the package
Confirm the shipping address entered at checkout
Contact the shipping carrier
Allow up to 48 hours because some carriers may mark packages delivered before final delivery
File a theft or police report when appropriate

A carrier’s delivered status does not automatically qualify an order for a refund or replacement.

We may require a carrier claim, signed statement, or police report before reviewing a package reported stolen after confirmed delivery.

Damaged, Defective, Missing, or Incorrect Items

Customers must notify us within 7 calendar days after tracking shows delivery when an order arrives damaged, defective, incomplete, or incorrect.

The claim must include:

Customer’s full name
Order number
Description of the problem
Clear photographs of the item
Photographs of the packaging
Photograph of the shipping label

Claims will be reviewed under our Refund, Return, Exchange & Chargeback Policy.

Do not wash, wear, alter, discard, or further damage the product while the claim is being reviewed.

Order Changes and Cancellations

Orders enter production and fulfillment quickly.

Requests to change or cancel an order must be submitted before production or fulfillment begins. Submitting a request does not guarantee that it can be approved.

Once an order has entered production, been printed, packaged, or shipped, it cannot be canceled or changed.

Shipping Delays Beyond 14 Days

We make reasonable efforts to ship orders within the advertised processing period.

If we determine that an order cannot be shipped within the promised timeframe, we may contact the customer with:

A revised estimated shipping date;
The option to agree to the delay; or
The option to cancel the unshipped order and receive a refund when required.

Federal rules generally require online sellers to have a reasonable basis for advertised shipping times. When a seller cannot ship within the promised period, the seller generally must obtain the customer’s consent to the delay or provide a refund for the unshipped merchandise.

Refused or Unclaimed Deliveries

Orders refused by the recipient or left unclaimed may be returned to the sender.

Customers may be responsible for:

Return shipping charges
Additional postage to resend the package
Address-correction charges imposed by the carrier

Refusing a package does not automatically qualify the order for a refund.

International Shipping

When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International orders may experience additional customs or carrier delays outside our control.

The Grumpy Lawman is not responsible for packages refused because the customer declined to pay customs duties or import charges.

For shipping assistance, contact:

The Grumpy Lawman LLC
Website: thegrumpylawman.co
Email: Info@grumpylawman.com

Please include your full name, order number, and a clear explanation of the shipping concern.